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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Woom bikes USA Recalls Bicycles Due to Fall and Injury Hazards (Recall Alert)

Agency Publication Date: March 19, 2020
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Summary

Woom bikes USA is recalling about 5,500 woom bicycle models 4, 5, and 6 because the front fork can loosen and detach, which can cause the rider to fall. The company has received two reports of the fork becoming loose or detaching in the U.S., though no injuries have been reported yet. These bicycles were sold in red, blue, green, purple, and yellow and were available online from August 2018 through March 2019. Consumers should stop using the bikes and contact the company for a free repair kit.

Risk

The front fork of the bicycle can become loose or completely detach while in use, leading to a sudden loss of control. This defect poses a serious risk of falls and physical injury to the rider.

What You Should Do

  1. Check the top tube of your bicycle to see if it is model 4 (20 inch), 5 (24 inch), or 6 (26 inch) with the 'woom' brand name printed on the bottom tube.
  2. Immediately stop using the recalled bicycles until the repair is completed.
  3. Contact Woom bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday, email at usa@woombikes.com, or visit us.woombikes.com and click on 'Service' to request a free repair kit.
  4. Follow the provided installation instructions to secure the front fork once the repair kit arrives.
  5. For additional questions or to report further incidents, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.

Contact: Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.

Affected Products

Product: Woom model 4 bicycle (20 inch)
Model:
4
Date Ranges: August 2018 - March 2019
Product: Woom model 5 bicycle (24 inch)
Model:
5
Date Ranges: August 2018 - March 2019
Product: Woom model 6 bicycle (26 inch)
Model:
6
Date Ranges: August 2018 - March 2019

Product Images

Recalled woom 4 model

Recalled woom 4 model

Recalled woom 5 model

Recalled woom 5 model

Recalled woom 6 model

Recalled woom 6 model

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20728
Status: Active
Sold By: Online at us.woombikes.com from August 2018 through March 2019 for about $450 (woom 4), $480 (woom 5) and $500 (woom 6).
Manufactured In: Cambodia
Units Affected: About 5,500
Distributed To: Nationwide
Importer: Woom bikes USA, Austin, Texas
Contact: Woom bike USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes.com or online at us.woombikes.com and click on Service for more information.
Agency Last Updated: March 19, 2020

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response