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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Recreational Vehicles

Jayco, Inc.: 2023-2024 White Hawk Travel Trailers Recalled for Incorrect Emergency Exit Labeling

Agency Publication Date: November 9, 2023
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Summary

Jayco, Inc. is recalling approximately 168 of its 2023-2024 White Hawk travel trailers because a window in the vehicle may be incorrectly marked as an emergency exit. This defect means the window does not function as a proper exit, even though it bears the red handle, red screen knob, and exit decal associated with one. Jayco dealers will rectify this by removing the deceptive markings and hardware free of charge to ensure passengers do not attempt to use the wrong window during an emergency.

Risk

In the event of an emergency requiring a quick exit, passengers may attempt to use the incorrectly labeled window; because it is not a functional emergency exit, this can prevent or delay evacuation and increase the risk of injury.

What You Should Do

  1. Check your travel trailer to see if it is a 2023-2024 Jayco White Hawk model.
  2. Identify if any window in your trailer is marked with an 'Exit' decal, a red handle, and a red screen knob, as these are the components involved in the recall.
  3. Contact Jayco customer service at 1-800-283-8267 to verify if your specific vehicle is included in recall number 9901596.
  4. Schedule an appointment with an authorized Jayco dealer to have the red handle and red screen knob replaced and the exit decal removed at no cost to you.
  5. For additional information, you may contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Dealer removal of incorrect exit hardware and labeling.

How to: Contact a Jayco dealer to replace the red handle and red screen knob and remove the exit decal free of charge.

Affected Products

Product: 2023-2024 Jayco White Hawk Travel Trailer

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V752000
Status: Active
Manufacturer: Jayco, Inc.
Sold By: Authorized Jayco dealers
Units Affected: 168 vehicles(168% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: November 30, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 9901596
Agency Last Updated: December 6, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response