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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Clothing & Footwear/Footwear

White House | Black Market Women's Shoes Recalled by Impo International Due to Fall Hazard

Agency Publication Date: March 12, 2013
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Summary

Approximately 13,500 pairs of Versailles and Lourdes model high-heeled shoes from White House | Black Market are being recalled. The four-inch heels on these shoes can become unstable, creating a significant risk that the wearer may trip or fall. These shoes were sold nationwide and online from August 2012 through October 2012 for about $120. Consumers can return the shoes for a full refund in the form of a merchandise card.

Risk

The structural integrity of the heels is compromised, which can cause them to wobble or collapse during use. This instability can lead to a sudden loss of balance and a fall, potentially resulting in injuries.

What You Should Do

  1. Immediately stop wearing the recalled high-heeled shoes to avoid the risk of falling.
  2. Check the inside of your shoes or the original shoe box for the model name 'Versailles' (item number 570053826) or 'Lourdes' (item number 570053756).
  3. Identify the Versailles model by its cream, black, and brown faux snakeskin pattern, or the Lourdes model by its black faux snakeskin with a white t-strap and white trim.
  4. Return the affected shoes to any White House | Black Market store to receive a merchandise card for the full purchase price.
  5. If you cannot visit a store, contact White House | Black Market at 877-948-2525 anytime, or email customerservice@whitehouseblackmarket.com to receive instructions for returning the shoes by mail.
  6. Visit www.whitehouseblackmarket.com and click on the 'Recall' tab at the bottom of the page for more information.
  7. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

💰Full Refund

Consumers should immediately stop wearing the recalled shoes and return them to a White House | Black Market store to receive a merchandise card for the full purchase price of the shoes, or contact White House | Black Market to receive instructions for returning the shoes by mail.

Contact: White House | Black Market, toll-free at (877) 948-2525 anytime, email customerservice@whitehouseblackmarket.com or online at www.whitehouseblackmarket.com and click on the Recall tab at the bottom of the page.

Affected Products

Product: White House | Black Market Versailles High-Heel Shoes
Model:
Versailles
570053826
Date Ranges: August 2012 - October 2012
Product: White House | Black Market Lourdes High-Heel Shoes
Model:
Lourdes
570053756
Date Ranges: August 2012 - October 2012

Product Images

Recalled White House | Black Market Versailles shoes

Recalled White House | Black Market Versailles shoes

Recalled White House | Black Market Lourdes shoes

Recalled White House | Black Market Lourdes shoes

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 13138
Status: Active
Manufacturer: Baoding Footwear Co. Ltd., of China
Sold By: White House | Black Market stores nationwide or online at whitehouseblackmarket.com from August 2012 through October 2012 for about $120.
Manufactured In: China
Units Affected: About 13,500
Distributed To: Nationwide
Importer: Impo International LLC, of Santa Maria, Calif.
Contact: White House | Black Market, toll-free at (877) 948-2525 anytime, email customerservice@whitehouseblackmarket.com or online at www.whitehouseblackmarket.com and click on the Recall tab at the bottom of the page.
Agency Last Updated: January 22, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response