WHILL is recalling approximately 1,160 WHILL Personal Electric Vehicles (Model Ci) because the vehicle's control pad can malfunction. This defect can cause the power to turn on or off unexpectedly and the speed to increase or decrease without warning, posing crash and injury hazards. There have been 15 reports of these device malfunctions, though no injuries have currently been reported. These vehicles were sold online at retailers like spinlife.com and scootaround.com between November 2017 and September 2019 for about $4,500. WHILL is providing a free replacement control pad to all affected owners.
The control pad subassembly can fail, leading to unpredictable changes in speed or power loss while the vehicle is in motion. This loss of control can lead to crashes, falls, or other accidents that could cause serious physical injury to the occupant.
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Recalled WHILL Model Ci
Location of the control pad subassembly on the recalled product
Location of the serial number on the recalled product
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response