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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

2025 Coach and Equipment Phoenix Buses Recalled for Wheelchair Restraint Defect

Agency Publication Date: November 10, 2025
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Summary

Coach and Equipment Mfg. Corp. is recalling 79 of its 2025 Phoenix transit buses because the wheelchair restraint retractors may fail to lock. These buses are equipped with QRT-Deluxe and QRT-Max wheelchair restraints that may not properly secure a passenger's wheelchair. Dealers will inspect and replace the faulty retractors free of charge to ensure passenger safety.

Risk

If the retractors do not lock, a wheelchair can move unexpectedly while the bus is in motion. This movement increases the risk of injury to the wheelchair occupant and other passengers during transit.

What You Should Do

  1. This recall involves 2025 Phoenix transit buses manufactured by Coach and Equipment Mfg. Corp. that are equipped with QRT-Deluxe and QRT-Max wheelchair restraints.
  2. Owners of these buses should verify if their vehicle is among the 79 units affected by this safety recall.
  3. Contact Coach and Equipment customer service at 1-800-724-8464 to schedule a free inspection and, if necessary, a replacement of the wheelchair restraint retractors.
  4. Call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov/recalls for additional information.

Your Remedy Options

🔧Free Repair

Inspection and replacement of faulty wheelchair retractors.

How to: Dealers will be notified to inspect and replace the retractors as necessary, free of charge. Owners may contact Coach and Equipment customer service at 1-800-724-8464.

Affected Products

Product: 2025 Coach and Equipment Phoenix

Buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V772000
Status: Active
Manufacturer: Coach and Equipment Mfg. Corp.
Sold By: Dealers
Units Affected: 79 vehicles(10% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: November 24, 2025
Distributed To: Nationwide
Agency Last Updated: February 4, 2026

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response