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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

Prevost Car (US) Inc.: Buses Recalled for Unstable Wheelchair Lifts

Agency Publication Date: July 9, 2024
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Summary

Prevost Car (US) Inc. is recalling approximately 2,653 buses because the wheelchair lift's bridging device may be too steep. Affected models include certain 2005-2024 X3-45, 2017-2019 and 2021-2023 X3-45 Commuter, 2006-2007, 2014, and 2018 H3-41, 2005-2020 and 2022-2024 H3-45, and 2019 H3-45 VIP buses equipped with a wheelchair lift. Prevost will replace the wheelchair lift bridging device free of charge to ensure compliance with federal safety standards.

Risk

The steep angle of the bridging device can cause a wheelchair to become unstable while being loaded or unloaded. This instability increases the risk of the occupant falling or the wheelchair tipping, leading to potential injuries.

What You Should Do

  1. Check your vehicle's make, model, and year to see if it is one of the affected Prevost buses, specifically models X3-45 (2005-2024), X3-45 Commuter (2017-2019, 2021-2023), H3-41 (2006-2007, 2014, 2018), H3-45 (2005-2020, 2022-2024), or H3-45 VIP (2019) equipped with a wheelchair lift.
  2. Contact Prevost customer service at 1-866-870-2046 to schedule a free replacement of the wheelchair lift bridging device. Mention recall number SR24-26 when calling.
  3. For further information or questions regarding this recall, contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Free replacement of the wheelchair lift bridging device.

How to: Contact Prevost customer service at 1-866-870-2046 to arrange for the repair.

Affected Products

Product: 2005-2024 Prevost X3-45
Product: 2017-2019 Prevost X3-45 Commuter
Product: 2021-2023 Prevost X3-45 Commuter
Product: 2006-2007 Prevost H3-41
Product: 2014 Prevost H3-41
Product: 2018 Prevost H3-41
Product: 2005-2020 Prevost H3-45
Product: 2022-2024 Prevost H3-45
Product: 2019 Prevost H3-45 VIP

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V523000
Status: Active
Manufacturer: Prevost Car (US) Inc.
Sold By: Authorized Dealers
Units Affected: 2,653 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: April 25, 2025
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SR24-26
Agency Last Updated: November 26, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response