Waupaca Elevator is recalling about 8,000 Custom Lift residential elevators (models 450# and 500#) because the cab can unexpectedly fall to the bottom of the shaft and stop abruptly. This defect has caused 12 incidents, including 10 injuries such as broken bones and sprained knees or ankles. These elevators were installed in homes across the United States between 1979 and 2008. Consumers should immediately stop using these elevators and contact the manufacturer for a free inspection and repair.
The elevator's gearbox can fail or the gears can wear down over time, causing the cab to fall down the elevator shaft and stop suddenly at the bottom, which can lead to serious impact injuries including broken bones.
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
Recalled Waupaca residential elevator, Custom Lift
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response