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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Audio & Entertainment

VIVO Recalls Speaker Wall Mounts Due to Fall and Injury Hazards

Agency Publication Date: July 16, 2019
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Summary

Lumi Legend Corp. has recalled about 2,400 VIVO MOUNT-PLAY5 speaker wall mounts designed for the Sonos Play 5 speaker. The front ledge of the steel bracket can loosen, causing both the ledge and the heavy speaker to fall. There have been three reports of these mounts breaking and speakers falling, though no injuries have been reported. These mounts were sold in black and white versions online at major retailers between March 2018 and June 2019 for about $30. Consumers can choose between a free repair kit, a replacement mount, or a full refund.

Risk

The front ledge of the mount can unexpectedly detach, causing the speaker to fall from its elevated position, which poses a serious risk of impact injuries to anyone standing nearby.

What You Should Do

  1. Check your wall mount to see if it is a VIVO MOUNT-PLAY5 model designed for Sonos Play 5 speakers. These are steel brackets measuring approximately 8 inches tall by 5 inches wide and were sold in black or white.
  2. Immediately remove your speaker from the wall mount to prevent it from falling.
  3. Contact VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email help@vivo-us.com, or visit www.vivo-us.com and click on 'Contact Us' to choose your remedy.
  4. VIVO is offering three options: a free repair kit with instructions, a free replacement wall mount, or a full refund upon returning the recalled mount.
  5. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

๐Ÿ“‹Refund, Replace, Repair

Consumers should immediately remove their speaker from the wall mount and contact VIVO to receive free repair kit and instructions, a replacement wall mount or return wall mount for a full refund.

Contact: VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email at help@vivo-us.com or online at www.vivo-us.com and click on Contact Us for more information.

Affected Products

Product: VIVO MOUNT-PLAY5 speaker wall mounts
Model:
MOUNT-PLAY5
Date Ranges: March 2018 through June 2019

Product Images

Recalled white and black Vivo MOUNT-PLAY5 wall mounts

Recalled white and black Vivo MOUNT-PLAY5 wall mounts

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 19167
Status: Active
Manufacturer: Lumi Legend Corp., of China
Sold By: Amazon.com, eBay.com, Newegg.com, Rakuten.com and Walmart.com from March 2018 through June 2019 for about $30.
Distributor: VIVO, of Goodfield, Ill.
Manufactured In: China
Units Affected: About 2,400
Distributed To: Nationwide
Importer: VIVO, of Goodfield, Ill.
Contact: VIVO at 800-371-5654 from 7 a.m. to 7 p.m. CT Monday through Friday, email at help@vivo-us.com or online at www.vivo-us.com and click on Contact Us for more information.
Agency Last Updated: July 16, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response