Visonic has recalled about 24,000 Amber Classic and Amber SelectX Personal Emergency Response System (PERS) kits because they may fail to report a low or dead battery in the remote pendant. If the base station is set to 'Common Area Mode' and is the only station in use, the system will not notify the user or administrator when the pendant battery needs replacement. One report has been received of a pendant failing to operate due to an undetected low battery, though no injuries have been reported. These systems were sold by professional alarm firms nationwide from January 2008 through August 2013.
The base station fails to detect and signal a low battery warning from the wireless pendant when configured in a specific mode. This can result in the pendant being unable to send an emergency signal for help when the user pushes the button, potentially delaying medical assistance.
Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.
Visonic Amber Select X Model Base Station
Visonic Amber Classic Model Base Station
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response