Visonic is recalling approximately 29,200 Amber personal emergency response pendants and kits because the pendant battery can drain much faster than expected. This defect reduces the typical 30-day "low battery" warning period down to just nine days, which could leave a user without a way to call for help if the battery dies unexpectedly. These off-white pendants have a red oval button and were leased through Life Alert monitoring services between May 2013 and July 2014. Consumers will receive a free replacement pendant from Visonic or their service provider.
An accelerated circuit drain causes the battery to fail prematurely and significantly shortens the emergency low-battery warning window. This poses a serious risk that the device will not function during a medical emergency, preventing the user from signaling for life-saving assistance.
Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status.
Pendant
Pendant Model Number
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response