Visonic is recalling approximately 1,700 Amber SelectX Personal Emergency Response System (PERS) kits because the base station can fail to detect emergency signals from a user's pendant after a system reset or reboot. The recalled kits include a wireless pendant, a power supply, a backup battery, and a white rectangular base station with gray emergency buttons. These units were sold at Visonic distributors and alarm installation firms nationwide from April 2012 through April 2013. Consumers should contact their installer immediately to receive a free replacement base station.
If the system fails to operate after a reset, the base station will not detect the emergency signal from the user's pendant, preventing a call for help during an emergency. No incidents or injuries have been reported to date.
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
Visonic Amber Select X Model Base Station
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response