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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Other/Industrial & Commercial

VIQUA Recalls Solenoid Valve Kits for UV Water Treatment Systems Due to Electrical Shock Hazard

Agency Publication Date: October 3, 2019
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Summary

Approximately 70 VIQUA Solenoid Valve Kits included in residential and commercial UV water treatment systems are being recalled because the solenoid valve can leak electrical current. The recall affects valve kits sold nationwide through plumbing contractors and distributors from May 2018 through October 2019. No injuries have been reported, but consumers should stop using the valves and disconnect power to the water treatment system to receive a free replacement part.

Risk

The valve's green coil component can leak electrical current, posing a significant risk of electric shock to anyone who comes into contact with the device during operation or maintenance.

What You Should Do

  1. Immediately stop using the recalled valve kits and disconnect power to your UV water treatment system.
  2. Check the green coil component attached to the solenoid valve for ASCO part numbers starting with 400127-xxx.
  3. Verify if your unit has a recalled date code: check for codes between 1A3 through 5A2 (manufactured in 2018) or 0B1 through 0B8 (manufactured in 2019).
  4. Visit the VIQUA website at https://viqua.com and click on “Product Safety” or go to http://info.viqua.com/safety-announcement for detailed inspection instructions.
  5. If your solenoid valve is affected, contact VIQUA at 800-265-7246 from 8 a.m. to 4:30 p.m. ET Monday through Friday, or email technicalsupport@viqua.com to schedule a free installation of a replacement coil.
  6. For additional questions, contact the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled valve kits, disconnect power to the UV water treatment system and visit VIQUA's website for help inspecting the green coil component attached to the solenoid valve for the production date codes included in the recall. Consumers with the recalled solenoid valve should contact the firm to receive free installation of a replacement coil.

Contact: VIQUA at 800-265-7246 from 8 a.m. to 4:30 p.m. ET Monday through Friday, email at technicalsupport@viqua.com or online at https://viqua.com and click on “Product Safety” or http://info.viqua.com/safety-announcement for more information.

Affected Products

Product: VIQUA Solenoid Valve Kits
Model:
400127-xxx
Lot Numbers:
1A3
5A2
0B1
0B8
Date Ranges: May 2018 - October 2019

Product Images

Recalled valve kit with product number displayed at the top of the green coil component and date code printed at the bottom

Recalled valve kit with product number displayed at the top of the green coil component and date code printed at the bottom

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20004
Status: Active
Sold By: VIQUA distributors and plumbing contractors nationwide from May 2018 through October 2019 for between about $460 and $500 for the valve kit.
Manufactured In: United States
Units Affected: About 70 (in addition, about 170 were sold in Canada)
Distributed To: Nationwide
Importer: VIQUA, of Canada
Contact: VIQUA at 800-265-7246 from 8 a.m. to 4:30 p.m. ET Monday through Friday, email at technicalsupport@viqua.com or online at https://viqua.com and click on “Product Safety” or http://info.viqua.com/safety-announcement for more information.
Agency Last Updated: October 3, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response