Viewrail is recalling about 2,720 electronic LED modules used for floating stairs and rail lighting because the components can overheat and melt. The modules are white and rectangular with model number E2-WR printed on the front. Viewrail has received 20 reports of these modules melting or overheating, although no injuries have been reported. The company is offering consumers either a free professional replacement at their home or a refund check for the module.
The LED modules can overheat during use, causing the plastic housing to melt. This creates a fire hazard in the metal stair supports where the modules are installed. There have been 20 reported incidents of overheating or melting to date.
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Located inside the metal stringer tube on the back of the stairs.
Recalled LED module
The recalled module is located inside the metal tubing supporting the stairs
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response