Jayco, Inc.: Motorhomes Recalled for Rollaway Risk from Guide Bushing Fatigue

Agency Publication Date: February 16, 2023

Summary

Jayco, Inc. is recalling 2,845 motorhomes including various 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE models. The guide bushing on the parking pawl (the part that locks the transmission when parked) can wear out and fail. If this happens, the parking pawl may not engage, which can cause the vehicle to roll away unexpectedly. To fix this, dealers will provide a free software update for several control modules including the electronic stability and transmission units.

Risk

A vehicle rollaway can occur when the parking pawl fails to engage, which significantly increases the risk of a crash and potential injury to bystanders or property damage.

What You Should Do

Identify if your motorhome is affected by checking your model and year; this recall includes 2019-2023 Entegra Launch, Launch LE, Qwest, and Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE models.
Contact Jayco customer service at 1-800-283-8267 to verify if your specific vehicle is part of recall number MB 22V-796.
Schedule an appointment with an authorized dealer to receive a free software update for the electronic stability, transmission control, direct select module, and electronic ignition switch control units.
For additional questions or to check your VIN, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

Free Repair

Free software update for multiple control units.

How to: Contact a Jayco dealer to have the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units updated free of charge.

Affected Products

Product: 2019-2023 Entegra Launch

Product: 2019-2023 Entegra Launch LE

Product: 2019-2023 Entegra Qwest

Product: 2019-2023 Jayco Melbourne

Product: 2019-2023 Jayco Melbourne Prestige

Product: 2019-2023 Jayco Terrain

Product: 2019-2023 Jayco Terrain LE

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 23V081000

Status: Active

Manufacturer: Jayco, Inc.

Sold By: authorized dealers

Units Affected: 2,845 vehicles(2845% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: March 8, 2023

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: MB 22V-796

Agency Last Updated: August 28, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response

Summary

What You Should Do

Identify if your motorhome is affected by checking your model and year; this recall includes 2019-2023 Entegra Launch, Launch LE, Qwest, and Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE models.

Contact Jayco customer service at 1-800-283-8267 to verify if your specific vehicle is part of recall number MB 22V-796.

Schedule an appointment with an authorized dealer to receive a free software update for the electronic stability, transmission control, direct select module, and electronic ignition switch control units.

For additional questions or to check your VIN, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)

Recall ID: 23V081000

Status: Active

Manufacturer: Jayco, Inc.

Sold By: authorized dealers

Units Affected: 2,845 vehicles(2845% estimated defective)

Park Vehicle: No

Park Outside: No

OTA Update: No

Product Type: Vehicle (V)

Recall Classification: Safety Defect

Owner Notification Date: March 8, 2023

Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Distributed To: Nationwide

Manufacturer Recall #: MB 22V-796

Agency Last Updated: August 28, 2023