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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskNHTSA
Vehicles/Trucks & SUVs

Ford Motor Company: 2020-2022 Explorer Vehicles Recalled for Driveshaft Disconnect and Rollaway Risk

Agency Publication Date: October 6, 2023
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Summary

Ford Motor Company is recalling approximately 238,364 of its 2020-2022 Explorer vehicles. A mounting bolt in the rear axle can break, which may lead to the driveshaft disconnecting from the rest of the powertrain. If this happens, the vehicle could lose all drive power while moving or unexpectedly roll away while parked if the parking brake is not engaged. Ford dealers will provide a free repair that includes replacing the subframe bushing and the rear axle bolt, along with inspecting and potentially replacing the rear axle cover.

Risk

A fractured rear axle bolt causes the driveshaft to disconnect, resulting in a sudden loss of power or a vehicle rollaway. Both of these conditions significantly increase the risk of a crash or injury to bystanders if the vehicle moves unexpectedly while parked.

What You Should Do

  1. Identify if your vehicle is affected by checking your VIN to see if it is a 2020-2022 Ford Explorer.
  2. Contact a Ford or Lincoln dealer to schedule a free appointment to have the subframe bushing and rear axle bolt replaced.
  3. Allow the dealer to inspect the rear axle cover for any damage near the bolt hole; if damage is found, the dealer will replace the cover with a new one at no cost to you.
  4. If you have further questions or need assistance finding a dealer, contact Ford customer service at 1-866-436-7332 and reference recall number 23S55.
  5. You may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for more information.

Your Remedy Options

You have 2 options:

๐Ÿ”งOption 1: Free Repair

Replace subframe bushing and rear axle bolt

How to: Contact a Ford dealer to have the subframe bushing and rear axle bolt replaced and the rear axle cover inspected for damage.
๐Ÿ”„Option 2: Free Replacement

Rear axle cover replacement if damaged

How to: Dealers will replace the rear axle cover with a new one if damage is found during the inspection of the bolt hole location.

Affected Products

Product: 2020-2022 Ford Explorer

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V675000
Status: Active
Manufacturer: Ford Motor Company
Sold By: Ford dealers
Units Affected: 238,364 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: January 19, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 23S55
Agency Last Updated: August 29, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response