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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

VanMoof Recalls Bicycles Due to Fall and Impact Hazards

Agency Publication Date: May 15, 2017
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Summary

VanMoof has recalled about 375 B-Series and S-Series commuter-style bicycles manufactured between 2014 and 2016. The front fender bolts on these bikes can fail to break if an object gets stuck between the tire and the fender, which can cause the wheel to lock up. There have been two reports of riders being injured when road objects caused such obstructions, resulting in injuries including a broken arm and a concussion. VanMoof is providing free replacement nylon bolts that are designed to break away safely in these situations.

Risk

The stainless steel front fender bolts do not break as intended when road debris becomes lodged between the tire and the mudguard, causing the bicycle to stop suddenly and potentially throwing the rider from the bike.

What You Should Do

  1. Immediately stop using your VanMoof B-Series or S-Series bicycle manufactured between 2014 and 2016.
  2. Check your bicycle's frame type and color to identify the model: S-Series bikes have a grey anodized frame, while B-Series bikes have a white powder-coated frame. Both series come in straight frame, straight frame with integrated lock, and dropdown frame styles.
  3. Locate the serial number stamped on the bottom bracket of the bicycle, which is situated between the pedals on the underside of the bike.
  4. Contact VanMoof at 855-623-6673 from 9 a.m. to 7 p.m. ET Monday through Friday, or email fenderbolt@vanmoof.com, to receive free replacement nylon bolts and installation instructions.
  5. Install the replacement nylon bolts according to the provided instructions; this repair can be completed by the consumer without professional assistance.
  6. For further questions or to view the recall online, visit www.vanmoof.com or support.vanmoof.com, or call the CPSC Hotline at 800-638-2772.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance.

Contact: VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email fenderbolt@vanmoof.com, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu.

Affected Products

Product: VanMoof B-Series commuter-style bicycles (white powder coated frame)
Date Ranges: January 2014 - December 2016
Product: VanMoof S-Series commuter-style bicycles (grey anodized frame)
Date Ranges: January 2014 - December 2016

Product Images

VanMoof B-series city bicycles: 3 speed diamond frame with integrated lock

VanMoof B-series city bicycles: 3 speed diamond frame with integrated lock

VanMoof B-series city bicycles: 3 speed diamond frame without integrated lock

VanMoof B-series city bicycles: 3 speed diamond frame without integrated lock

VanMoof B-series city bicycles: 3 speed Step through frame without integrated lock

VanMoof B-series city bicycles: 3 speed Step through frame without integrated lock

VanMoof S-series city bicycles: 8 speed diamond frame without integrated lock

VanMoof S-series city bicycles: 8 speed diamond frame without integrated lock

VanMoof S-series city bicycles: 8 speed diamond frame with integrated lock

VanMoof S-series city bicycles: 8 speed diamond frame with integrated lock

VanMoof S-series city bicycles 8 speed step through frame without integrated lock

VanMoof S-series city bicycles 8 speed step through frame without integrated lock

Serial Number location  bottom bracket of bicycle

Serial Number location bottom bracket of bicycle

Serial Number location  bottom bracket with reference to the bicycle

Serial Number location bottom bracket with reference to the bicycle

Plastic Fender bolt

Plastic Fender bolt

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 17152
Status: Active
Sold By: Aika Trading, Calhoun Cycle, Orange Pedal, The Garage OTR, Seattle E-bike and other bicycle stores nationwide and online from January 2014 through December 2016 for about $800.
Distributor: 404 Park Partners LP, of New York
Manufactured In: Taiwan
Units Affected: 375
Distributed To: Nationwide
Importer: VanMoof USA Inc, of Brooklyn, N.Y.
Contact: VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email fenderbolt@vanmoof.com, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu.
Agency Last Updated: May 15, 2017

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response