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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Kia America, Inc.: 2015-2019 Soul EV Recalled for Unintended Vehicle Movement

Agency Publication Date: October 26, 2023
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Summary

Kia America, Inc. is recalling approximately 6,262 Soul EV vehicles from the 2015-2019 model years. The parking mechanism in these vehicles may become damaged, which can lead to the vehicle moving unexpectedly when the gear shift is set to 'Park' if the parking brake is not engaged. This recall expands upon and replaces a previous recall (20V-389), meaning vehicles that were already repaired under the older recall must be brought in again for this new software update.

Risk

If the parking mechanism fails, the vehicle can roll away unexpectedly while powered on, significantly increasing the risk of a crash or injury to bystanders. To prevent this, owners should always engage the electronic parking brake before exiting the vehicle.

What You Should Do

  1. Check your vehicle's registration or VIN to confirm if it is a 2015-2019 Kia Soul EV.
  2. Always engage the manual parking brake when parking the vehicle to ensure it remains stationary, especially if the vehicle is powered on and in the 'Park' (P) position.
  3. Contact an authorized Kia dealer to schedule a free appointment to have the electronic control unit software updated.
  4. If your vehicle was previously repaired under recall number 20V-389, you must still bring the vehicle in for this new repair (Recall SC287) as the previous fix was insufficient.
  5. Contact Kia customer service at 1-800-333-4542 regarding recall number SC287 if you have additional questions or concerns.
  6. For further assistance, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Electronic control unit software update

How to: Dealers will update the software free of charge. Owners should contact Kia customer service at 1-800-333-4542 to arrange the repair.

Affected Products

Product: 2015-2019 Kia Soul EV

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V724000
Status: Active
Manufacturer: Kia America, Inc.
Sold By: Authorized Kia dealers
Units Affected: 6,262 vehicles(63% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: December 21, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: SC287
Agency Last Updated: July 29, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response