Turncare, Inc. has recalled approximately 1,142 units of the Guardian System 2 Controller (Model GS-2.5-C) due to a software issue. A software bug prevented "low" and "terminal" battery alerts from appearing on the device screen in specific situations when the controller was not actively running patient therapy. This lack of notification could lead to the device losing power unexpectedly without the user being warned.
If the battery alerts fail to display, the device may shut down without notice, potentially rendering the system unavailable for patient care when needed. No injuries or incidents have been reported in connection with this issue.
Affected units were corrected with software version 2.5.4-69 (Fix).
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
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Sources: FDA iRES · Raw API Response
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