TRUE METRIX Blood Glucose System Recalled for Inadequate Error Guidance

What You Should Do

1. Check your blood glucose system to see if it is a TRUE METRIX, TRUE METRIX PRO, TRUE METRIX AIR, or TRUE METRIX GO model.
2. Locate your Owner's Booklet or Instructions for Use and check the part number and revision level on the back cover. This recall affects various revisions including RE4TVH03 Rev 56 and prior, REA4TVH03 Rev 57 and prior, and RF4TVH03 Rev 57 and prior. See the Affected Products section below for the full list of affected codes.
3. Stop using the current instructions and contact Trividia Health or your healthcare provider for updated guidance on how to respond to an E-5 error code.
4. If you receive an E-5 error code on your meter and are experiencing symptoms of high blood sugar (such as extreme thirst, frequent urination, or blurred vision), contact a healthcare professional immediately.
5. Return the product to the place of purchase for a refund or replacement, throw it away, or contact your healthcare provider or the manufacturer for further instructions.
6. For additional questions, call the FDA Consumer Complaint hotline at 1-888-463-6332 or visit www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

You have 2 options:

Affected Products