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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: GLE 450 and GLS 450 Vehicles Recalled for Transmission Software Stall

Agency Publication Date: February 16, 2024
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Summary

Mercedes-Benz USA is recalling approximately 105,071 model year 2020-2023 GLE 450 and GLS 450 vehicles. The transmission control unit software in these vehicles may fail to properly downshift in specific conditions, which can cause the engine to stall while driving. Dealers will provide a free software update to the transmission control unit to fix this issue.

Risk

If the vehicle's engine stalls unexpectedly while driving, it can cause a sudden loss of power and increase the risk of a crash.

What You Should Do

  1. Identify if your vehicle is affected: This recall specifically involves 2020-2023 Mercedes-Benz GLE 450 and GLS 450 models.
  2. Contact an authorized Mercedes-Benz dealer to schedule a free appointment to have your transmission control unit software updated.
  3. If you have questions, contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372 regarding recall number 24V118.
  4. For additional information, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Free transmission control unit software update.

How to: Contact an authorized dealer to have the software updated at no cost.

Affected Products

Product: 2020-2023 Mercedes-Benz GLE 450
Product: 2020-2023 Mercedes-Benz GLS 450

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V118000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: authorized Mercedes-Benz dealers
Units Affected: 105,071 vehicles(105071% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: March 29, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: April 1, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response