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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Recreational Vehicles

Keystone RV Company: Towed Vehicle May Detach From Pin Box

Agency Publication Date: November 27, 2024
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Summary

Keystone RV Company is recalling 303 of its 2025 Arcadia and Cougar trailers that are equipped with Curt Helux Pin Boxes. The recall was initiated because the fasteners on the pin box may not have been tightened correctly during manufacturing. Owners are advised to take their trailers to an authorized dealer for a free inspection and tightening of these fasteners.

Risk

The pin box fasteners can loosen and fall out over time, which may cause the towed trailer to completely detach from the tow vehicle while in motion, significantly increasing the risk of a high-speed crash.

What You Should Do

  1. Check your trailer's registration or purchase documents to confirm if you own a 2025 Keystone Arcadia or 2025 Keystone Cougar equipped with a Curt Helux Pin Box.
  2. Contact an authorized Keystone RV dealer to schedule a service appointment for the required repair. Dealers will tighten the pin box fasteners, free of charge.
  3. If you have questions or need to confirm your vehicle's status, contact Keystone customer service at 1-866-425-4369 and reference recall number 24-459.
  4. For additional information, you may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Dealer inspection and tightening of pin box fasteners.

How to: Dealers will tighten the pin box fasteners, free of charge. Owners may contact Keystone customer service at 1-866-425-4369.

Affected Products

Product: 2025 Keystone Arcadia
Product: 2025 Keystone Cougar

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 24V899000
Status: Active
Manufacturer: Keystone RV Company
Sold By: authorized Keystone RV dealers
Units Affected: 303 vehicles(303% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: December 10, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 24-459
Agency Last Updated: April 1, 2025

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response