Panasonic lithium-ion battery packs found in 39 models of Toshiba Portege, Satellite, and Tecra laptops are being recalled because they can overheat and melt. This recall affects about 91,000 units sold nationwide at major retailers like Office Depot and Staples between June 2011 and January 2016. There have been four reports of these batteries overheating and melting, though no injuries have been reported. Consumers should identify if their battery is affected and obtain a free replacement from Toshiba.
The lithium-ion battery packs can overheat and melt during use or charging, which poses a significant fire and burn risk to users. The firm has already received four reports of the battery packs melting while in use.
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Location of battery pack part number
Battery pack removal guide
Battery pack removal guide
Battery pack removal guide
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response