The Mentholatum Company has voluntarily recalled approximately 31,732 units of Red Cross Oral Pain (benzocaine 20%) maximum strength medication packaged in blister packs. This recall was initiated because the cotton pellet box included in the blister pack incorrectly states that the product contains "Natural Eugenol Oil," which it does not. Consumers should contact their healthcare provider or pharmacist regarding the use of this product and return any unused portions to the place of purchase for a refund.
The product is being recalled due to a labeling error regarding the ingredients; it does not contain Natural Eugenol Oil as stated on the internal cotton pellet box. While this is a low-risk labeling issue, inaccurate ingredient lists can lead to confusion or inappropriate treatment expectations for consumers.
Contact your healthcare provider or pharmacist for guidance. Return any unused product to the pharmacy for a refund
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: FDA iRES · Raw API Response
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