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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskFDA Device
Electronics & Technology

Telcare, LLC: Philips Connected Blood Glucose Meter (BGM 4) Recalled for Battery Explosion Risk

Agency Publication Date: March 5, 2025
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Summary

Telcare, LLC is recalling approximately 34,764 Philips Connected Blood Glucose Meter (model BGM 4) monitoring systems due to reports of batteries swelling and expanding. This defect can cause the device's removable back cover to separate or lead to a total loss of device function, preventing users from obtaining blood sugar readings. Consumers should contact their healthcare provider for medical guidance and the manufacturer for further instructions regarding this recall.

Risk

A swelling battery may overheat and explode, potentially causing injuries from projectiles, concussions, or eye damage. Additionally, if the device fails to provide readings, patients may experience dangerous delays in treating hypoglycemia or hyperglycemia.

What You Should Do

  1. Check your device to see if it is a Philips Connected Blood Glucose Meter, BGM 4, Model Number TM0009.
  2. Locate the serial number on the back of the device to see if it is affected; recalled serial numbers are formatted as TFXXXXXX or TGXXXXXX (where X represents digits).
  3. Inspect your device for any signs of battery expansion, such as a bulging casing or a back cover that has separated from the unit.
  4. If the device is damaged or fails to function, contact your healthcare provider immediately to discuss alternative blood glucose monitoring options.
  5. Contact Telcare, LLC at their headquarters at 150 Baker Avenue Ext, Ste 300, Concord, MA 01742 for further instructions and potential remedy information.
  6. For additional questions, contact the FDA at 1-888-463-6332 or visit www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

๐Ÿ“‹Other Action

Manufacturer guidance and potential medical consultation.

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund.

Affected Products

Product: Philips Connected Blood Glucose Meter, BGM 4
Model / REF:
TM0009
UPC Codes:
00859519002407
Lot Numbers:
TF048802
TF098191
TF079123
TF076786
TF076836
TF089080
TF088984
TF086097
TF085390
TF085029
TF084238
TF098751
TF098975
TF098976
TF096704
TF096961
TF096966
TF117862
TF127077
TF049583
TF047153
TF063135
TF127267
TF100376
TF086287
TG010678
TG003948
TG001614
TG001630
TG001665
TG001677
TG002614
TG002615
TG002616
TG010586

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 96230
Status: Active
Manufacturer: Telcare, LLC
Sold By: US Nationwide distribution
Manufactured In: United States
Units Affected: 34,764 units
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.