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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture

SunSetter Recalls Vinyl Covers for Motorized Awnings Due to Impact and Fall Hazards; One Death Reported (Recall Alert)

Agency Publication Date: August 13, 2019
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Summary

SunSetter is recalling about 270,000 soft vinyl covers for various motorized retractable awnings, including the Motorized, Motorized XL, PRO, PROXL, and Oasis Freestanding models. These covers were sold directly by SunSetter, through independent dealers, and at Costco Wholesale between June 1999 and January 2019. The recall was initiated because if the motorized awning is activated while the cover is still secured with bungee tie-downs, the awning can suddenly burst open when the cover is being removed. This can strike a person with enough force to cause them to fall, which has already resulted in 14 reported incidents, six injuries, and one tragic death of a 73-year-old man. Consumers can receive free breakaway safety clips and instructions for safe removal by contacting the manufacturer.

Risk

The motorized awning can open unexpectedly with significant force if it was powered on while the vinyl cover was secured. This can strike a consumer standing in the awning's path, potentially knocking them off ladders or balconies, leading to serious injury or death from the impact or fall.

What You Should Do

  1. Check your awning to see if it is a SunSetter Motorized, Motorized XL, Motorized PRO, Motorized PROXL, or Oasis Freestanding Motorized Retractable Awning model with a soft vinyl cover and bungee tie-downs.
  2. If you have an affected awning cover, do not attempt to install it or remove an already installed cover until you have received official safety instructions from SunSetter.
  3. Contact SunSetter at 844-313-0144 (8 a.m. to 10 p.m. ET daily) or online at www.sunsetter.com/safety-clips to request your free breakaway safety clips which replace the dangerous bungee tie-downs.
  4. Review the safety removal instructions available at https://www.sunsetter.com/safety before attempting to handle an installed cover.
  5. You may also email SunSetter at safety-clips@sunsetter.com for assistance or to verify if your specific unit is part of the recall.
  6. For additional questions, call the CPSC Hotline at 800-638-2772.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should not attempt to install covers for the motorized awnings or remove any installed covers until they have received instructions from SunSetter. Consumers should contact SunSetter for free breakaway safety clips (that replace the bungee tie-downs provided with the cover) and instructions for their use, and instructions on how to safely remove any installed bungee tie-downs (available at https://www.sunsetter.com/safety). SunSetter is contacting all known purchasers directly.

Contact: SunSetter toll-free at 844-313-0144 from 8 a.m. to 10 p.m. ET daily, online at www.sunsetter.com/safety-clips, or by email at safety-clips@sunsetter.com

Affected Products

Product: Vinyl Cover for SunSetter Motorized Retractable Awning
Date Ranges: June 1999 - January 2019
Product: Vinyl Cover for SunSetter Motorized XL Retractable Awning
Date Ranges: June 1999 - January 2019
Product: Vinyl Cover for SunSetter Motorized PRO Retractable Awning
Date Ranges: June 1999 - January 2019
Product: Vinyl Cover for SunSetter Motorized PROXL Retractable Awning
Date Ranges: June 1999 - January 2019
Product: Vinyl Cover for SunSetter Oasis Freestanding Motorized Retractable Awning
Date Ranges: June 1999 - January 2019

Product Images

Vinyl Cover for Wall Mounted SunSetter Motorized Awning

Vinyl Cover for Wall Mounted SunSetter Motorized Awning

Vinyl Cover for Oasis Freestanding SunSetter Motorized Awning

Vinyl Cover for Oasis Freestanding SunSetter Motorized Awning

Bungee Tie-Down Used with Vinyl Awning Covers

Bungee Tie-Down Used with Vinyl Awning Covers

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 19767
Status: Active
Manufacturer: SunSetter Products LP, of Malden, Mass.
Sold By: The recalled covers were sold for about $100 or distributed as a promotional item or as part of a package with motorized awnings directly by SunSetter, through independent dealers nationwide, and through Costco Wholesale, between June 1999 and January 2019.
Manufactured In: United States
Units Affected: About 270,000 units (In addition, approximately 11,000 units were distributed in Canada)
Distributed To: Nationwide
Contact: SunSetter toll-free at 844-313-0144 from 8 a.m. to 10 p.m. ET daily, online at www.sunsetter.com/safety-clips, or by email at safety-clips@sunsetter.com
Agency Last Updated: August 13, 2019

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response