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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Baby & Nursery/Nursery Furniture

Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert)

Agency Publication Date: September 2, 2021
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Summary

Step2 has recalled approximately 1,570 StepUp Sidekick Learning Towers sold at Step2.com and Amazon.com during May 2021 for about $100. This recall specifically affects towers with model number 4134 and manufacture codes 10-2020, 3-2021, or 5-2021. The gray storage tray with cup holders and the step can unexpectedly come loose from the white plastic frame, which can cause a child to fall. Consumers should immediately stop using the tower and contact Step2 for a full refund or store credit.

Risk

The storage tray and step can detach while a child is climbing or standing on the tower, creating a fall hazard. There have been 20 reports of these components coming loose, including one incident where a child sustained minor bruises after falling.

What You Should Do

  1. Immediately stop using the recalled StepUp Sidekick Learning Tower to prevent potential falls.
  2. Identify your product by checking the bottom of the white tower for model number '4134' and looking for manufacture codes 10-2020, 3-2021, or 5-2021 on the removable gray seat or step.
  3. Contact Step2 to receive your remedy: Consumers should immediately stop using the recalled StepUp Sidekick Learning Tower and contact Step2 for a full refund or a credit on Step2.com of equivalent value or an Amazon gift card, if purchased via Amazon.com.
  4. Reach out to Step2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com by clicking on 'Product Recalls' at the bottom of the page.
  5. For further questions or to report additional incidents, contact the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled StepUp Sidekick Learning Tower and contact Step2 for a full refund or a credit on Step2.com of equivalent value or an Amazon gift card, if purchased via Amazon.com.

Contact: Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly.

Affected Products

Product: StepUp Sidekick Learning Tower
Model:
4134
Lot Numbers:
10-2020
3-2021
5-2021
Date Ranges: May 2021

Product Images

Recalled Step2 StepUp Sidekick Learning Tower

Recalled Step2 StepUp Sidekick Learning Tower

Recalled Step2 StepUp Sidekick Learning Tower

Recalled Step2 StepUp Sidekick Learning Tower

Manufacture code 10-2020 can be found on the removable seat/step

Manufacture code 10-2020 can be found on the removable seat/step

Manufacture code 3-2021 can be found on the removable seat/step

Manufacture code 3-2021 can be found on the removable seat/step

Manufacture code 5-2021 can be found on the removable seat/step

Manufacture code 5-2021 can be found on the removable seat/step

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21778
Status: Active
Manufacturer: The Step2 Company LLC, of Streetsboro, Ohio
Sold By: Online at Step2.com and at Amazon.com during May 2021 for about $100.
Manufactured In: United States
Units Affected: About 1,570 (in addition, about 34 were sold in Canada)
Distributed To: Nationwide
Contact: Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly.
Agency Last Updated: September 2, 2021

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response