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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Home & Furniture

Staples Recalls Back in Motion Office Chairs Due to Fall Hazard

Agency Publication Date: April 14, 2016
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Summary

Staples is recalling about 2,000 Staples and Quill brand "Back in Motion" office chairs because the chair can tip over when a user leans back. These black, bonded leather chairs feature a tilt function and a base with wheels. No injuries have been reported, but consumers should immediately stop using these chairs and contact Staples for a free replacement base. The chairs were sold nationwide at Staples stores and online at Staples.com and Quill.com between January 2014 and January 2016.

Risk

The chair base can become unstable and tip over when the user leans back, which can cause the occupant to fall and suffer injuries.

What You Should Do

  1. Check the underside of your chair's seat cushion for two white labels to identify if your product is affected.
  2. Verify that the first label contains SKU # 203439 and item number SBG 24422.
  3. Confirm that the second label states 'Reg. No. CA31704 (CN)' and 'Made by LF Products PTE LTD.'
  4. Immediately stop using any recalled 'Back in Motion' office chairs to prevent a fall.
  5. Contact Staples toll-free at 844-442-6980 from 8 a.m. to 5 p.m. PT Monday through Friday to receive a free replacement chair base.
  6. Visit www.staples.com and click on the 'Warranty & Recall' link at the bottom of the page, or go to www.officechairrecall.com for more information on the repair remedy.
  7. Call the CPSC Hotline at 800-638-2772 if you have additional questions regarding this recall.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled office chair and contact Staples for a free replacement base.

Contact: Staples toll-free at 844-442-6980 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.staples.com and click on the Warranty & Recall link under the Customer Service tab at the bottom of the page for more information. Consumers can also find information about the recall repair remedy at www.officechairrecall.com.

Affected Products

Product: Staples and Quill Back in Motion Office Chair
Model:
SBG 24422
SKU # 203439
Reg. No. CA31704 (CN)
Date Ranges: January 2014 - January 2016

Product Images

Recalled Staples and Quill brand “Back in Motion” office chair

Recalled Staples and Quill brand “Back in Motion” office chair

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 16144
Status: Active
Sold By: Staples stores nationwide and online at Staples.com and Quill.com from January 2014 through January 2016 for about $215.
Distributor: Staples the Office Superstore LLC, of Framingham, Mass.
Manufactured In: China
Units Affected: About 2,000
Distributed To: Nationwide
Importer: Staples the Office Superstore LLC, of Framingham, Mass.
Contact: Staples toll-free at 844-442-6980 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.staples.com and click on the Warranty & Recall link under the Customer Service tab at the bottom of the page for more information. Consumers can also find information about the recall repair remedy at www.officechairrecall.com.
Agency Last Updated: April 14, 2016

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response