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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskCPSC
Personal Care & Cosmetics

Lomi Roll-On Waxing Kits Recalled for Fire, Burn, and Shock Hazards

Agency Publication Date: June 13, 2024
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Summary

Southern Telecom is recalling about 19,500 Lomi Roll-On Waxing Kits (model LOMB2003PK) because the handheld wax warmer's power cord can overheat and short circuit. The company has received two reports of the cord overheating or short-circuiting, including two consumers who suffered burns and one report of property damage. The kits were sold at Ross, DD's, Bealls, and Burlington stores nationwide between April 2023 and October 2023.

Risk

The power cord on the roll-on warmer can overheat and short circuit during use, creating a fire hazard and risking electrical shocks or skin burns to the user. Two injuries have already been reported.

What You Should Do

  1. This recall affects Lomi Roll-On Waxing Kits with model number LOMB2003PK, which include a handheld white and pink wax warmer, a wax cartridge, wax strips, and a power cord.
  2. Check the bottom of the wax warmer for the Lomi logo and model number LOMB2003PK to confirm if your product is affected.
  3. Stop using the recalled waxing kit immediately and unplug it from the wall outlet.
  4. Use a permanent marker to write 'Recalled' on the wax warmer and cut the unplugged power cord.
  5. Take a photo of the destroyed warmer and power cord, then contact Southern Telecom at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday, or email support@customersupport123.com to request a full refund.
  6. You can also submit your refund request online at https://southerntelecom.com/recall-2024-06-13/ or at www.southerntelecom.com by clicking 'Recall: LOMB2003PK Roll-On Waxing Kit' at the top of the page.
  7. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled waxing kits, and contact Southern Telecom for a full refund. Consumers will be asked to write "Recalled" with a permanent marker on the wax warmer, unplug the warmer, cut the unplugged power cord, and submit a photo to Southern Telecom.

Contact: Southern Telecom toll-free at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday, email at support@customersupport123.com, or online at https://southerntelecom.com/recall-2024-06-13/ or www.southerntelecom.com and click on “Recall: LOMB2003PK Roll-On Waxing Kit” at the top of the page for more information.

Affected Products

Product: Lomi Roll-On Waxing Kit
Variants: White and pink, Includes handheld warmer, wax cartridge, and wax strips
Model:
LOMB2003PK
Date Ranges: Sold from April 2023 through October 2023

Lomi logo is printed on the front of the warmer and the product packaging; logo and model number are on the bottom of the warmer.

Product Images

Recalled Lomi Roll-On Waxing Kit

Recalled Lomi Roll-On Waxing Kit

The Lomi logo and model number are on the bottom of the wax warmer

The Lomi logo and model number are on the bottom of the wax warmer

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 24262
Status: Active
Sold By: Ross; DD's; Bealls; Burlington
Manufactured In: China
Units Affected: About 19,500
Distributed To: Nationwide
Importer: Southern Telecom Inc., of New York
Contact: Southern Telecom toll-free at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday, email at support@customersupport123.com, or online at https://southerntelecom.com/recall-2024-06-13/ or www.southerntelecom.com and click on “Recall: LOMB2003PK Roll-On Waxing Kit” at the top of the page for more information.
Agency Last Updated: June 13, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response