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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Commercial Vehicles

New Flyer of America, Inc.: Transit Buses Recalled for Software Error Causing Unintended Acceleration

Agency Publication Date: December 22, 2023
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Summary

New Flyer of America is recalling 211 transit buses, including 2022-2023 XD35, XD40, XN35, XN40 models and 2023 XD60, XE35, XE40, and XN60 models. A software error can cause these buses to accelerate unexpectedly under certain conditions. New Flyer will provide a free software update to resolve the issue, and owner notification letters are expected to be mailed by February 15, 2024.

Risk

A software malfunction can cause the bus to accelerate when the driver does not intend it to, which significantly increases the risk of a crash.

What You Should Do

  1. Identify if your vehicle is affected by checking the model and year: this recall includes 2022-2023 New Flyer XD35, XD40, XN35, XN40 buses, and 2023 XD60, XE35, XE40, and XN60 buses.
  2. Contact New Flyer customer service at 1-800-241-2947 to schedule a free software update. Reference New Flyer's internal recall number R23-022 during the call.
  3. For additional information or to check your specific VIN, visit www.nhtsa.gov/recalls or call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Your Remedy Options

🔧Free Repair

Free vehicle software update

How to: Contact New Flyer customer service at 1-800-241-2947 to arrange for the software update.

Affected Products

Product: 2022-2023 New Flyer XD35
Product: 2022-2023 New Flyer XD40
Product: 2022-2023 New Flyer XN35
Product: 2022-2023 New Flyer XN40
Product: 2023 New Flyer XD60
Product: 2023 New Flyer XE35
Product: 2023 New Flyer XE40
Product: 2023 New Flyer XN60

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V898000
Status: Active
Manufacturer: New Flyer of America, Inc.
Sold By: Authorized commercial dealers
Manufactured In: United States
Units Affected: 211 vehicles(211% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: February 15, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: R23-022
Agency Last Updated: February 20, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response