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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: 2022-2023 EQS and EQE Vehicles Recalled for Drivetrain Software Error

Agency Publication Date: June 5, 2023
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Summary

Mercedes-Benz USA is recalling approximately 8,281 vehicles, including certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE models. A software error in the electric drivetrain system can cause the vehicle to suddenly lose drive power while in motion. Owners can have this issue resolved by visiting an authorized dealer for a free software update to the electric drivetrain.

Risk

If the electric drivetrain software malfunctions, the vehicle may experience a sudden loss of propulsion while driving, which significantly increases the risk of a crash.

What You Should Do

  1. Identify if your vehicle is affected by checking your model and year: this recall includes 2022-2023 Mercedes-Benz EQS 450, AMG EQS, and EQS 580, as well as 2023 AMG EQE vehicles.
  2. Contact an authorized Mercedes-Benz dealer to schedule a service appointment for a free update to the electric drivetrain software.
  3. For more information or to verify your vehicle's status, contact Mercedes-Benz USA customer service at 1-800-367-6372 and reference recall number 2023060009.
  4. If you have additional questions, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Free update to the electric drivetrain software.

How to: Contact an authorized Mercedes-Benz dealer to have the electric drivetrain software updated free of charge.

Affected Products

Product: 2022-2023 Mercedes-Benz EQS 450
Product: 2022-2023 Mercedes-Benz AMG EQS
Product: 2022-2023 Mercedes-Benz EQS 580
Product: 2023 Mercedes-Benz AMG EQE

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V405000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 8,281 vehicles(8281% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: July 19, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 2023060009
Agency Last Updated: November 14, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response