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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskCPSC
Outdoor & Sports/Playground Equipment

Soft Play Sky Wheels Recalled for Fall Hazard and Risk of Injury

Agency Publication Date: July 27, 2023
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Summary

Soft Play LLC has recalled about 3,500 Sky Wheels, which are active play components used in indoor soft-contained play systems. The Sky Wheels can detach from their overhead rails, posing a fall hazard and a risk of injury to children. The manufacturer has received 15 reports of the wheels detaching, including three reported scalp lacerations. These products were sold primarily to fitness and recreational play areas, including McDonald’s, YMCA, and Burger King, between June 2009 and July 2022. Soft Play is offering free inspections and repairs for all affected units.

Risk

The metal Sky Wheels can loosen and become detached from the overhead rail of the play set while in use. If the wheel detaches, a child could fall to the ground, and the falling hardware poses a risk of impact injuries. There have been 15 reported incidents of the wheels detaching, with three children suffering scalp lacerations.

What You Should Do

  1. This recall involves Soft Play Sky Wheels, which are 14-inch diameter, 4-spoke metal wheels attached to a downward-facing milled and threaded shaft supported by an overhead bar within a play system structure.
  2. Stop using the Sky Wheels equipment immediately.
  3. Businesses and operators should contact Soft Play at 800-782-7529 to schedule a free inspection and any necessary repairs.
  4. Businesses have been advised to inform their customers to stay off the Sky Wheels until they have been professionally inspected and repaired.
  5. For more information, contact Soft Play at 800-782-7529 from 8 a.m. to 5 p.m. ET Monday through Friday, or visit online at https://www.softplay.com/product/sky-wheels/ or at www.softplay.com and click on 'Customer Service' at the bottom of the page.
  6. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

🔧Free Repair

Businesses should contact Soft Play to schedule a free inspection. If needed, a repair will be made. Soft Play has contacted all known businesses/operators directly. Businesses have also been advised to communicate to customers to not use the Sky Wheel until it is inspected and, if necessary, repaired.

Contact: Soft Play at 800-782-7529 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at https://www.softplay.com/product/sky-wheels/ or at www.softplay.com and click on "Customer Service" at the bottom of the page, then click on the "Recall" tab in the middle of the page for more information.

Affected Products

Product: Sky Wheels
Date Ranges: Sold June 2009 through July 2022

14-inch diameter 4-spoke metal wheel attached to a downward facing milled and threaded shaft which is supported from an overhead bar within the play system framing structure.

Product Images

Recalled Soft Play Sky Wheels (side view)

Recalled Soft Play Sky Wheels (side view)

Recalled Soft Play Sky Wheels (view from below)

Recalled Soft Play Sky Wheels (view from below)

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 23776
Status: Active
Manufacturer: Soft Play LLC, of Huntersville, North Carolina
Sold By: McDonalds; YMCA; Lifetime Fitness; Burger King; Crunch Fitness; LTF Club Organizations; fitness and recreational play areas
Manufactured In: United States
Units Affected: About 3,500
Distributed To: Nationwide
Contact: Soft Play at 800-782-7529 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at https://www.softplay.com/product/sky-wheels/ or at www.softplay.com and click on "Customer Service" at the bottom of the page, then click on the "Recall" tab in the middle of the page for more information.
Agency Last Updated: July 27, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response