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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Critical RiskFDA Device
Medical Devices/Monitoring Devices

Smiths Medical ASD Inc.: Medfusion 3500 Syringe Pumps Recalled for Software-Related Delivery Failures

Agency Publication Date: February 1, 2024
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Summary

Smiths Medical is recalling 93,177 Medfusion Model 3500 Syringe pumps because several software issues can cause critical delivery errors, including the pump restarting with incorrect parameters or delivering medication while a high-priority alarm is active. These software defects, found in versions before v6.0.0, can result in patients receiving the wrong dose, an interrupted dose, or no dose at all. While these issues were corrected in software releases starting in 2012, many pumps still in use may not have been updated to the current version (v6.0.0 or later).

Risk

The software failures can cause the pump to display incorrect loading doses, experience screen locks, or fail to deliver medication as intended, which can lead to serious injury or death in clinical settings. These malfunctions disrupt the precise delivery of critical fluids and medications required for patient care.

What You Should Do

  1. Identify your device by checking the model number; this recall affects all Medfusion Model 3500 Syringe pumps that are currently running software versions v3.X, v4.X, or v5.0.0.
  2. Check the software version on your pump's startup screen or within the settings menu to confirm if it is a version prior to v6.0.0.
  3. Immediately contact Smiths Medical to arrange for a software update to version v6.0.0 or a later version to correct these identified issues.
  4. If you are a patient or caregiver using this device at home, contact your healthcare provider or the manufacturer directly for further instructions regarding your specific unit.
  5. Report any adverse events or technical malfunctions experienced with these pumps to the FDA’s MedWatch program.
  6. For additional questions or technical support, contact the FDA at 1-888-463-6332 (1-888-INFO-FDA).

Your Remedy Options

You have 2 options:

🔧Option 1: Free Repair

Software Update

How to: Ensure you have the most recent Medfusion software (v6.0.0 or later) installed on your pumps to correct the identified delivery issues.
📋Option 2: Other Action
How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: Smiths Medical Medfusion Model 3500 Syringe pump
Model / REF:
Model 3500
Lot Numbers:
Software v3.X
Software v4.X
Software v5.0.0

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 93754
Status: Active
Manufacturer: Smiths Medical ASD Inc.
Sold By: authorized dealers; medical supply distributors
Manufactured In: United States
Units Affected: 93177 pumps
Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES · Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.