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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Segway Ninebot P100 KickScooters Recalled for Fall and Injury Hazards

Agency Publication Date: November 21, 2024
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Summary

Segway has recalled about 1,400 Ninebot P100 KickScooters (model P100S) manufactured in 2023 because the front fork can break during use. This defect poses a fall and injury hazard to riders, and the firm has already received 31 reports of broken front forks. These incidents have resulted in six injuries, including a fracture, cuts, scrapes, bruises, and shoulder pain. The black and gray scooters feature red accents and were sold at various retailers and online from October 2022 through June 2024 for approximately $2,000. Consumers are advised to stop using the scooters and contact Segway for a free repair.

Risk

The front fork of the KickScooter can break unexpectedly while in motion, which can cause the rider to lose control and fall. There have been 31 reported instances of the fork breaking, including six reports of injuries such as bone fractures and severe scrapes.

What You Should Do

  1. This recall involves the black and gray Segway Ninebot P100 KickScooter (model P100S) which features red accents and a 'Segway' label on the rear fender.
  2. Check the serial number located on the left side of the KickScooter; affected units were manufactured in 2023 and contain date codes 2308 or higher, where the 6th and 7th digits are '23' and the 8th and 9th digits are '08' or higher (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx).
  3. Stop using the recalled KickScooter immediately to avoid fall and injury hazards.
  4. Contact Segway to receive a free repair. The company will direct you to a local store for the repair where available or provide a pre-paid shipping label to send the product to a national service center.
  5. Call Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, email recall@segway.com, or visit https://service.segway.com/recall or www.segway.com and click on 'Recall Center' at the bottom of the page for more information.
  6. Call the CPSC Hotline at 800-638-2772 if you have additional questions.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately stop using the recalled KickScooters and contact Segway for a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. Segway is contacting all known purchasers directly.

Contact: Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at recall@segway.com, or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information.

Affected Products

Product: Segway Ninebot P100 KickScooter
Variants: Black, Gray, Red accents
Model:
P100S
Serial Numbers:
xxxxx2308xxxxx
xxxx2310xxxxx
xxxxx2311xxxxx
Date Ranges: Manufacture date in 2023, Sold October 2022 through June 2024

The 6th and 7th digits of the serial number represent the year (23), and the 8th and 9th digits represent the week (08 or greater).

Product Images

Recalled Segway Ninebot P100 KickScooter

Recalled Segway Ninebot P100 KickScooter

Location of Serial Number

Location of Serial Number

Sample Serial Number

Sample Serial Number

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 25052
Status: Active
Sold By: Broward Motorsport; Mad Dog Cycles; NYC Bike and Scooter; Scooter Mutter; Urban Motion; Amazon.com; BestBuy.com; store.segway.com; Indiegogo.com; eBay
Manufactured In: China
Units Affected: About 1,400
Distributed To: Nationwide
Importer: Segway Inc., of Los Angeles
Contact: Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at recall@segway.com, or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information.
Agency Last Updated: November 21, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response