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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Ninebot Children's Bicycle Helmets Recalled for Head Injury Risk

Agency Publication Date: March 24, 2022
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Summary

Segway has recalled about 960 Ninebot children's bicycle helmets because they do not meet federal safety standards for stability and retention. The helmets, sold in an orange and white color, can fail to protect a child during a crash, posing a risk of head injury. No incidents or injuries have been reported. Consumers should stop using these helmets and return them to Segway for a full refund.

Risk

The helmets do not stay properly secured on a child's head during a crash, which can fail to provide necessary protection and result in a head injury.

What You Should Do

  1. This recall involves Ninebot Children's Bicycle Helmets (Model NB-410) sold in orange and white, in size extra-small (XS) for head sizes between 19.5 and 21.5 inches.
  2. Check the white labels on the inside of the helmet for batch code SN4500056024 and the date 'August, 2020' to determine if your helmet is affected.
  3. Immediately stop using the recalled helmets to prevent the risk of injury.
  4. Contact Segway at 888-523-5583 from 5:30 a.m. to 5 p.m. PT daily, email product.recall@segway.com, or visit www.Segway.com and click 'Recall' to receive a full refund and a prepaid shipping label for your return.
  5. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this recall.

Your Remedy Options

💰Full Refund

Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

Contact: Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.

Affected Products

Product: Ninebot Children's Bicycle Helmets
Variants: Orange/White, Size Extra-small (XS), Fits head circumferences 19.5 to 21.5 inches
Model:
NB-410
Lot Numbers:
SN4500056024 (Date: August 2020)
Date Ranges: Sold December 2020 through May 2021

Ninebot is printed on the sides of the helmet.

Product Images

Recalled Ninebot children’s bicycle helmet – side view

Recalled Ninebot children’s bicycle helmet – side view

Recalled Ninebot children’s bicycle helmet - back view

Recalled Ninebot children’s bicycle helmet - back view

Batch number location

Batch number location

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 22107
Status: Active
Manufacturer: GuangZhou NOW Sports Gear Co. Ltd., of China
Sold By: Best Buy; Segway.com; Amazon.com
Manufactured In: China
Units Affected: About 960
Distributed To: Nationwide
Importer: Segway Inc., of Bedford, N.H.
Contact: Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.
Agency Last Updated: March 24, 2022

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response