Securitas Healthcare LLC: Arial Mobile App Recalled for Frequent Restarts on iOS 17.4 and 17.5

Agency Publication Date: May 31, 2024

Summary

Securitas Healthcare LLC is recalling the Arial mobile application, including model numbers 54640, 54630, and 54630-SMA, affecting 661 healthcare sites. The application, which is a key part of the Arial Emergency and Nurse Call System, frequently restarts when running on Apple iOS 17.4 or iOS 17.5. These restarts can cause the app to appear offline, drop staff-to-staff phone calls, and delay emergency alert notifications. Users should contact the manufacturer immediately for technical guidance or software support.

Risk

The app's frequent restarting and offline status prevent staff from receiving timely emergency alarms and maintaining communication during medical events. This failure in the nurse call system could lead to significant delays in patient care when immediate assistance is required.

What You Should Do

Identify if your facility is using Arial Mobile v11.0.0 (UDI: (01)00840948100963(10)1100) on Apple devices with model numbers 54640, 54630, or 54630-SMA.
Check your Apple devices to determine if they are currently running iOS version 17.4 or 17.5, which are the specific versions causing the frequent app restarts.
Contact Securitas Healthcare LLC at their Lincoln, Nebraska office (4600 Vine St, Lincoln, NE 68503) or through your established technical support channel to receive instructions on how to resolve the application stability issues.
Alert your facility's IT and clinical staff about the potential for dropped calls and delayed notifications until a fix is implemented.
For further information or to report concerns, contact the FDA at 1-888-463-6332 or visit the FDA medical device recall website at www.fda.gov/medical-devices/medical-device-recalls.

Your Remedy Options

Other Action

Manufacturer technical support and instructions

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: Arial mobile application (v11.0.0)

Model / REF:

54640

54630

54630-SMA

Lot Numbers:

UDI: (01)00840948100963(10)1100

Additional Information

Agency: Food and Drug Administration (FDA)

Event ID: 94607

Status: Active

Manufacturer: Securitas Healthcare LLC

Sold By: Securitas Healthcare LLC

Manufactured In: United States

Units Affected: 661 sites with mobile application user licenses

Distributed To: Nationwide

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES · Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.

Summary

What You Should Do

Identify if your facility is using Arial Mobile v11.0.0 (UDI: (01)00840948100963(10)1100) on Apple devices with model numbers 54640, 54630, or 54630-SMA.

Check your Apple devices to determine if they are currently running iOS version 17.4 or 17.5, which are the specific versions causing the frequent app restarts.

Contact Securitas Healthcare LLC at their Lincoln, Nebraska office (4600 Vine St, Lincoln, NE 68503) or through your established technical support channel to receive instructions on how to resolve the application stability issues.

Alert your facility's IT and clinical staff about the potential for dropped calls and delayed notifications until a fix is implemented.

For further information or to report concerns, contact the FDA at 1-888-463-6332 or visit the FDA medical device recall website at www.fda.gov/medical-devices/medical-device-recalls.