Securitas Healthcare LLC is recalling 7,525 Arial 900 MHz Call Stations (Models CSK200-900 and CSK200-900MR) because a software error prevents the devices from sending low battery alerts. These devices, sold between January 1, 2023, and June 26, 2024, may fail to notify the emergency system when their battery is dying or may provide less than seven days of warning before total power failure. Users should contact Securitas Healthcare or their equipment distributor to arrange for a firmware correction, replacement, or repair to ensure the devices function reliably during emergencies.
The firmware issue prevents the call station from transmitting a low battery warning to the Arial Wireless Emergency Call System. If the battery fails without warning, the call station will become non-functional, which could prevent a resident or patient from successfully calling for help during a medical emergency.
Firmware correction, replacement, or Correction.
Arial 900 MHz Call Station with Firmware version 1.6.3; Quantity: 5627 units.
Arial 900 MHz Call Station with Firmware version 1.6.3; Quantity: 1898 units.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: FDA iRES · Raw API Response
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