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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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High RiskNHTSA
Vehicles/Commercial Vehicles

Van Hool N.V.: 2024 CX45 Vehicles Recalled for Defective Seat Belt Attachment Screws

Agency Publication Date: December 19, 2023
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Summary

Van Hool N.V. is recalling 64 of its 2024 CX45 vehicles because the seat belt assembly attachment screws are prone to breaking. This defect means that in the event of a crash, the seat belt may become unanchored and fail to properly restrain passengers, significantly increasing the risk of serious injury. Dealers will inspect the passenger seats and replace the faulty screws with new ones at no cost to owners.

Risk

A broken attachment screw can cause the seat belt to detach from its anchor point during a collision. If this happens, the passenger will not be securely held in their seat, leading to an increased likelihood of impact with the vehicle interior or other occupants.

What You Should Do

  1. Confirm if you own a 2024 Van Hool CX45 vehicle affected by this recall by checking your vehicle identification number (VIN).
  2. Contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977 to schedule a free inspection and repair at an authorized dealer.
  3. During the service appointment, dealers will inspect and replace the seat belt assembly screws on passenger seats at no charge to you.
  4. If you have already received a notification letter (mailed around February 16, 2024), follow the specific instructions provided in that correspondence.
  5. For additional information or to report concerns, contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

🔧Free Repair

Free inspection and replacement of seat belt assembly screws.

How to: Contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977 to arrange for a dealer to replace the screws on passenger seats free of charge.

Affected Products

Product: 2024 Van Hool CX45

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V861000
Status: Active
Manufacturer: Van Hool N.V.
Sold By: authorized dealers
Units Affected: 64 vehicles(64% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: February 16, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. Please be reminded of the following requirements: You are required to submit a draft owner notification letter to this office no less than five days prior to mailing it to the customers. Also, copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner). Please be reminded that under 49 U.S.C. § 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect. This prohibition does not apply once the motor vehicle or motor vehicle equipment has been remedied according to the manufacturer's instructions. As stated in 49 U.S.C. § 30118(f), submission of eight consecutive quarterly reports followed by three annual reports is required. As described in 573.7, submission of the first of eight consecutive quarterly status reports is required within one month after the close of the calendar quarter in which notification to purchasers occurs. Therefore, the first quarterly report will be due on, or before, 30 days after the close of the calendar quarter. The first of three consecutive annual status reports will be due on, or before, 1 year after the eighth quarterly report was submitted.
Distributed To: Nationwide
Agency Last Updated: March 6, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response