Santa Cruz Bicycles is recalling about 1,600 of its 2022 Heckler 9 model electric bicycles. The latch mechanism holding the battery can fail, causing the battery to fall out of the frame while the bicycle is in motion. Additionally, the latch spring can wear down the battery housing over time, which may lead to a fire. These e-bikes were sold in Gloss Avocado Green and Maritime Gray colors and feature the "SANTA CRUZ" name on the frame. Consumers should immediately stop using these bicycles and contact an authorized dealer for a free repair to replace the latch mechanism and install a wear plate.
The malfunctioning latch poses a fall hazard if the battery dislodges while a consumer is riding. Furthermore, friction from the latch spring against the battery housing creates a fire hazard. While no injuries or fires have been reported, there have been 10 reports of batteries falling and two reports of housing wear.
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
The name 'SANTA CRUZ' is printed on the sides of the downtube; 'Heckler' is printed on the top tube and on the inside of the left chainstay.
Recalled Santa Cruz Heckler 9 model electric bicycle - Gloss Avocado Green
Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Gray
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response