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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk

Agency Publication Date: November 25, 2020
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Summary

Santa Cruz Bicycles is recalling approximately 2,900 Model Year 2020 Santa Cruz and Juliana aluminum-framed bicycles because the frames can bend or buckle during use. This defect was caused by thermal damage during a non-standard paint stripping process, which significantly weakens the aluminum. There have been four reports of frame pieces bending or buckling, though no injuries have been reported. These bikes were sold at bicycle stores and online from June 2019 through October 2020 in various colors and models including the Nomad, Bronson, 5010, Roubion, and Furtado.

Risk

The weakened aluminum frame can unexpectedly bend or buckle while being ridden, which can cause the rider to lose control and fall from the bicycle, leading to serious injury. While no injuries have been reported to date, four frame failures have already occurred.

What You Should Do

  1. Immediately stop using the recalled Santa Cruz and Juliana bicycles with aluminum frames.
  2. Check the serial number located on the bottom bracket shell of your bike; only frames without six small indents above the first letter of the serial number are affected by this recall.
  3. Identify your specific model and color: Santa Cruz Nomad (Black/Eggplant), Bronson (Red Tide/Olive), 5010 (Dark Gray/Robins Egg Blue), Juliana Roubion (Maritime Gray), or Juliana Furtado (Fog/Light Gray).
  4. Contact Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com, or online at www.santacruzbicycles.com to arrange for a free inspection.
  5. If your frame is confirmed as affected, choose your remedy: a free replacement aluminum frame or a refund voucher for the value of the recalled frame.
  6. For additional questions, call the CPSC Hotline at 800-638-2772 or visit www.cpsc.gov.

Your Remedy Options

📋Refund, Replace

Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.

Contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information.

Affected Products

Product: 2020 Santa Cruz Nomad 4a Aluminum (Black)
Model:
Nomad 4a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Santa Cruz Nomad 4a Aluminum (Eggplant)
Model:
Nomad 4a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Santa Cruz Bronson 3a Aluminum (Red Tide)
Model:
Bronson 3a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Santa Cruz Bronson 3a Aluminum (Olive)
Model:
Bronson 3a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Santa Cruz 5010 3a Aluminum (Dark Gray)
Model:
5010 3a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Santa Cruz 5010 3a Aluminum (Robins Egg)
Model:
5010 3a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Juliana Roubion 3a Aluminum (Maritime Gray)
Model:
Roubion 3a Aluminum
Date Ranges: June 2019 - October 2020
Product: 2020 Juliana Furtado 3a Aluminum (Fog)
Model:
Furtado 3a Aluminum
Date Ranges: June 2019 - October 2020

Product Images

Recalled Santa Cruz Bicycle:  Nomad 4a Aluminum – Black

Recalled Santa Cruz Bicycle: Nomad 4a Aluminum – Black

Recalled Santa Cruz Bicycle:  Nomad 4a Aluminum – Eggplant

Recalled Santa Cruz Bicycle: Nomad 4a Aluminum – Eggplant

Recalled Santa Cruz Bicycle:  Bronson 3a Aluminum - Red Tide

Recalled Santa Cruz Bicycle: Bronson 3a Aluminum - Red Tide

Recalled Santa Cruz Bicycle:  Bronson 3a Aluminum - Olive

Recalled Santa Cruz Bicycle: Bronson 3a Aluminum - Olive

Recalled Santa Cruz Bicycle:  5010 3a Aluminum - Dark Gray

Recalled Santa Cruz Bicycle: 5010 3a Aluminum - Dark Gray

Recalled Santa Cruz Bicycle:  5010 3a Aluminum – Robins Egg (light blue)

Recalled Santa Cruz Bicycle: 5010 3a Aluminum – Robins Egg (light blue)

Recalled Juliana Bicycle:  Roubion 3a Aluminum Maritime Gray

Recalled Juliana Bicycle: Roubion 3a Aluminum Maritime Gray

Recalled Juliana Bicycle:  Furtado 3a Aluminum - Fog (light gray)

Recalled Juliana Bicycle: Furtado 3a Aluminum - Fog (light gray)

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 21036
Status: Active
Sold By: Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames.
Manufactured In: China
Units Affected: About 2,900 (In addition, about 216 were sold in Canada)
Distributed To: Nationwide
Importer: Santa Cruz Bicycles LLC, Santa Cruz, Calif.
Contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information.
Agency Last Updated: November 25, 2020

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response