Samsung is recalling approximately 2.8 million top-load washing machines across 34 different models. The washing machine top can unexpectedly detach from the chassis during use, specifically when washing bedding or water-resistant bulky items at high spin speeds. Samsung has received 733 reports of excessive vibration or tops detaching, including nine reports of injuries such as a broken jaw and injured shoulder. These washers were sold at major retailers like Best Buy, Home Depot, Lowe's, and Sears from March 2011 through November 2016. Affected consumers can choose between a free in-home repair, a rebate toward a new machine, or a full refund if purchased within the last 30 days.
The washer top can violently detach from the machine's body during high-speed spin cycles, posing a significant risk of impact injuries to anyone nearby. This detachment is caused by excessive vibration, particularly when the machine becomes unbalanced while washing bulky or water-resistant items.
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
Samsung Rear-Control Washer
Samsung Mid-Control Washer
Samsung Washing Machine Identification Label
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response