Go Backs
HomeCategoriesStatesCheck Your Home
Go Backs

Track product recalls and safety alerts from CPSC, FDA, NHTSA, and USDA. Stay informed and keep your family safe.

Browse

  • Categories
  • States
  • Check Your Home
  • Risk Levels

Agencies

  • CPSC
  • FDA Food
  • FDA Drug
  • FDA Device
  • FDA Veterinary
  • NHTSA
  • USDA

Company

  • About
  • FAQ
  • Contact
  • Terms of Service
  • Privacy Policy
Buy Me a Coffee

Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

ยฉ 2026 Go Backs. All rights reserved.

Critical RiskCPSC
Kitchen & Cookware

Samsung Slide-In Electric Ranges Recalled for Fire Hazard

Agency Publication Date: August 8, 2024
Share:
Sign in to monitor this recall

Summary

Samsung is recalling approximately 1,120,905 slide-in electric ranges because the front-mounted knobs can be accidentally activated by people or pets, posing a significant fire hazard. The recall involves 30 different model numbers sold nationwide between May 2013 and August 2024 at retailers including Best Buy, Costco, and The Home Depot. Samsung is offering a free remedy to provide knob locks or covers to prevent unintended use.

Risk

The range knobs can be turned on by accidental contact, which has led to over 300 reports of unintentional activation, approximately 250 fires, and 40 human injuries. Seven fires have resulted in pet deaths, and at least 18 fires caused extensive property damage when objects were left on the cooktop.

What You Should Do

  1. This recall affects 30 models of Samsung Slide-In Electric Ranges with model numbers beginning with NE58 and NE63; see the Affected Products section below for the full list of affected codes.
  2. Locate the model number of your range on the inside upper left corner of the oven door or inside the storage bin located at the bottom of the oven to see if it is included in the recall.
  3. Contact Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or visit samsung.com/us/support/range-knob-kit to request a free set of knob locks or covers compatible with your specific model.
  4. Until you install the knob locks or covers, keep children and pets away from the knobs, ensure the knobs are in the 'off' position before leaving the home or going to bed, and do not leave any objects on the range cooktop when it is not in use.
  5. If you have a Wi-Fi enabled range, enable the 'Cooktop On' notification in the Samsung SmartThings app to receive alerts on your smartphone whenever a burner is turned on.
  6. Call the CPSC Hotline at 800-638-2772 for additional questions regarding this safety recall.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should contact Samsung to receive a free set of knob locks or covers compatible with their model of electric slide-in range to install. Consumers using the recalled ranges without knob locks or covers are cautioned to keep children and pets away from the knobs, to check the range knobs to ensure they are off before leaving the home or going to bed, and to not leave objects on the range when the range is not in use. Consumers with Wi-Fi enabled ranges can enable the "Cooktop On" notification on the Samsung SmartThings app to receive alerts on their smartphone when a cooktop burner is turned on.

Contact: Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.

Affected Products

Product: Samsung Slide-In Electric Range
Model:
NE58K9430SS/AA
NE58N9430SG/AA
NE58R9431SG/AA
NE58R9431SS/AA
NE58R9431ST/AA
NE58F9500SS/AA
NE58K9500SG/AA
NE58F9710WS/AA
NE58K9850WS/AA
NE58K9850WG/AA
NE58K9852WG/AA
NE58H9950WS/AA
NE58R9311SS/AA
NE63T8111SG/AA
NE63T8111SS/AA
NE63T8311SG/AA
NE63T8311SS/AA
NE63BG8315SSAA
NE63CB831512AA
NE63BB851112AA
NE63T8511SG/AA
NE63T8511SS/AA
NE63T8511ST/AA
NE63A8711QN/AA
NE63BB871112AA
NE63T8711SG/AA
NE63T8711SS/AA
NE63T8711ST/AA
NE63T8751SG/AA
NE63T8751SS/AA
Date Ranges: Sold May 2013 through August 2024

The model number is located on the inside upper left corner of the oven door or inside the bottom storage bin.

Product Images

Samsung Slide-In Electric Range Model NE58F9500SS/AA

Samsung Slide-In Electric Range Model NE58F9500SS/AA

Samsung Slide-In Electric Range Model NE63A8711QN/AA

Samsung Slide-In Electric Range Model NE63A8711QN/AA

Samsung Electric Range Model NE58K9850WS/AA

Samsung Electric Range Model NE58K9850WS/AA

Samsung Electric Range Model NE63T8111SS/AA

Samsung Electric Range Model NE63T8111SS/AA

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 24335
Status: Active
Manufacturer: Samsung Electronics America Inc., of Ridgefield Park, N.J.
Sold By: Best Buy; Costco; The Home Depot; Lowe's; Samsung.com
Manufactured In: Thailand
Units Affected: About 1,120,905
Distributed To: Nationwide
Contact: Samsung toll-free at 833-775-0120 from 9 a.m. to 8 p.m. ET Monday through Friday, email at rangesupport@sea.samsung.com, or at samsung.com/us/support/range-knob-kit to request free knob locks.
Agency Last Updated: August 8, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response