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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Passenger Cars

Mercedes-Benz USA, LLC: C-Class, CLA, GLA, S-Class, GLC, and GLE Vehicles Recalled for Detaching Roof

Agency Publication Date: December 15, 2023
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Summary

Mercedes-Benz USA is recalling approximately 2,976 vehicles including various 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE models. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a previous repair. This defect can cause the front roof panel to completely detach from the vehicle while driving. Dealers will replace the front panel free of charge to ensure it is properly secured.

Risk

A detached roof panel can fly off the vehicle and become a road hazard, significantly increasing the risk of a crash for the driver and other motorists. This recall is an expansion of a previous recall (21V-197) addressing the same structural bonding issue.

What You Should Do

  1. Check your vehicle's identification to see if it is one of the affected 2014-2020 C-Class, CLA, GLA, S-Class, GLC, or GLE models with a panoramic sunroof.
  2. Contact a Mercedes-Benz dealer to schedule a free replacement of the front roof panel.
  3. If you have questions regarding this recall, contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372.
  4. You may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for more information.

Your Remedy Options

๐Ÿ”งFree Repair

Free front roof panel replacement

How to: Dealers will replace the front panel, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

Affected Products

Product: 2014-2020 Mercedes-Benz C-Class
Product: 2014-2020 Mercedes-Benz CLA
Product: 2014-2020 Mercedes-Benz GLA
Product: 2014-2020 Mercedes-Benz S-Class
Product: 2014-2020 Mercedes-Benz GLC
Product: 2014-2020 Mercedes-Benz GLE

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V854000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 2,976 vehicles(2976% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: March 22, 2024
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Agency Last Updated: August 2, 2024

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response