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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicle Parts & Equipment/Airbags & Safety

Mercedes-Benz USA, LLC: 2023 AMG EQE, EQE 350, and EQE 500 Recalled for Detaching Roof Frame Absorbers

Agency Publication Date: August 4, 2023
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Summary

Mercedes-Benz USA is recalling 10 specific 2023 AMG EQE, EQE 500, and EQE 350 vehicles because the absorbers in the roof frame may not be properly secured. This defect could cause the absorbers to detach unexpectedly during a crash where the window air bags deploy. Owners of these vehicles should take them to an authorized Mercedes-Benz dealer for a free replacement of the roof frame absorbers.

Risk

If the roof frame absorbers detach during the deployment of a window air bag, they can become projectiles within the cabin. These flying parts can strike vehicle occupants, significantly increasing the risk of injury during a collision.

What You Should Do

  1. Identify if your vehicle is one of the 10 affected units: 2023 Mercedes-Benz AMG EQE, 2023 Mercedes-Benz EQE 500, or 2023 Mercedes-Benz EQE 350.
  2. Contact an authorized Mercedes-Benz dealer to schedule a service appointment for a free replacement of the roof frame absorbers.
  3. If you have questions, contact Mercedes-Benz USA (MBUSA) customer service at 1-800-367-6372 and mention recall number 2023080004.
  4. For additional information, you may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”„Free Replacement

Dealers will replace the absorbers free of charge.

How to: Contact an authorized Mercedes-Benz dealer to arrange for the replacement of the roof frame absorbers at no cost to you.

Affected Products

Product: 2023 Mercedes-Benz AMG EQE
Product: 2023 Mercedes-Benz EQE 500
Product: 2023 Mercedes-Benz EQE 350

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V555000
Status: Active
Manufacturer: Mercedes-Benz USA, LLC
Sold By: Authorized Mercedes-Benz Dealers
Units Affected: 10 vehicles(10% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: September 1, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 2023080004
Agency Last Updated: September 12, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response