Ring is recalling about 350,000 Ring Video Doorbells (2nd Generation) because the internal battery can overheat and catch fire if incorrect screws are used during installation. This defect has caused 23 doorbells to ignite, leading to property damage and eight reports of minor burns to consumers. These smart doorbells were sold in 'satin nickel' and 'venetian bronze' at major retailers and online at Amazon and Ring.com between June and October 2020. Ring is providing revised installation instructions to ensure the devices are mounted safely.
If the wrong screws are used during mounting, they can puncture the doorbell's battery, causing it to overheat and potentially catch fire or cause burn injuries. There have been 85 incident reports of incorrect installation, with 23 resulting in the device igniting and 8 resulting in minor burn injuries.
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Recalled Ring Video Doorbell (2nd Generation)
The model and serial number are printed on a label on the back of the doorbell.
The serial number can also be found on the product packaging.
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response