Residential Elevators is recalling about 450 StrikeLock hoistway door locking devices because they can allow the elevator cab to move even when a landing door is open. This defect creates a dangerous situation where a person could fall into the elevator shaft or be struck by the moving cab. The recalled devices are silver and were installed into landing door jambs between April 2024 and March 2026. Residential Elevators will provide a free repair for all affected units.
The locking device can fail to secure the landing door, allowing the elevator to operate while the door is open. This poses a serious risk of consumers falling into the elevator hoistway or being injured by a moving elevator car while a door is unsecured. No injuries have been reported to date.
Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.
Installed into the landing door jamb; looks similar to a standard door latch plate.
Recalled StrikeLock Door Locking Device
Installed Recalled StrikeLock Door Locking Device
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response