Approximately 670 LEV II, Volant, and Rise residential elevators are being recalled because the elevator door can unlock and open when the car is not present. This defect can leave the elevator shaft exposed, creating a significant risk of falling into the empty shaft. These elevators were installed in homes with three or more floors and sold between December 2010 and August 2012 for between $16,000 and $26,000. Owners are being offered a free software upgrade to fix the safety issue.
The elevator's door system can malfunction, allowing the landing door to open even if the elevator car is on a different floor. This exposes an open elevator shaft, which poses a severe fall hazard to any consumer who attempts to enter the elevator.
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Recalled residential elevator
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response