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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Electronics & Technology/Batteries & Chargers

Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards

Agency Publication Date: June 17, 2020
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Summary

Republic Wireless has recalled approximately 15,000 Relay charging cables because they can overheat and melt. This recall affects three-foot black charging cables sold both individually and with Relay Screenless Communication devices between May 2018 and May 2019. Consumers should immediately stop using the affected cables and contact Republic Wireless for a free replacement.

Risk

The charging cable can overheat and partially melt during use, which poses a burn hazard to consumers. Republic Wireless has received two reports of cables overheating, though no injuries have been reported yet.

What You Should Do

  1. Check the back of the charging head that connects to your Relay device; if it does NOT have the word 'RELAY' imprinted on the back, it is part of this recall.
  2. Immediately stop using the recalled charging cable and unplug it from any power source.
  3. Contact Republic Wireless to receive a free replacement charging cable by emailing support@relaygo.com or visiting www.relaygo.com/cableinfo.
  4. If you have an active Relay account, Republic Wireless is contacting affected users directly; if you do not have an active account, you can still contact them at 833-832-0053 to verify your product and obtain a replacement.
  5. For additional questions, you can call the CPSC Hotline at 800-638-2772.

Your Remedy Options

📋Replace

Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.

Contact: By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.

Affected Products

Product: Charging Cable for Relay Screenless Communication Devices
Date Ranges: May 2018 through May 2019

Product Images

Recalled Charging Cable for Relay Screenless Communication Device

Recalled Charging Cable for Relay Screenless Communication Device

Recalled Relay Charging Cables Do Not Have “RELAY” Imprinted on the Back

Recalled Relay Charging Cables Do Not Have “RELAY” Imprinted on the Back

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 20139
Status: Active
Sold By: Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.
Manufactured In: China
Units Affected: About 15,000
Distributed To: Nationwide
Importer: Republic Wireless Inc., of Raleigh, North Carolina
Contact: By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
Agency Last Updated: June 17, 2020

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response