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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Recreational Vehicles

2024-2025 Keystone RV Travel Trailers Recalled for Detaching Steps

Agency Publication Date: May 15, 2025
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Summary

Keystone RV Company is recalling approximately 248 travel trailers from the 2024 and 2025 model years because the removable steps can fall off. The clip-on bracket mounting bolts on these trailers may come loose, which can cause the step assembly to detach entirely while someone is using it. Authorized dealers will install a new bracket and hardware to secure the steps at no cost to owners.

Risk

If the steps detach while a person is stepping on them, it creates a significant fall hazard that increases the risk of injury. No incidents or injuries have been reported at this time.

What You Should Do

  1. This recall involves 2024-2025 Keystone RV travel trailers equipped with removable step assemblies, including Voltage, Fuzion, Springdale, Retreat, Residence, Hideout, and Raptor models.
  2. Check your trailer's model name and year to see if it is included in this recall. See the Affected Products section below for the full list of affected codes.
  3. Contact Keystone customer service at 1-866-425-4369 or an authorized Keystone dealer to arrange for the free installation of a replacement bracket and hardware.
  4. When calling Keystone, refer to recall number 25-468.
  5. For further assistance or to report a safety concern, call the NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov.

Your Remedy Options

๐Ÿ”งFree Repair

Dealers will install a new bracket and hardware free of charge.

How to: Owners should contact Keystone customer service at 1-866-425-4369 or an authorized dealer to arrange for the free installation of the replacement bracket and hardware.

Affected Products

Product: 2024-2025 Keystone Voltage
Part / Model:
4135
4225

Equipped with a removable step assembly.

Product: 2024-2025 Keystone Fuzion

Equipped with a removable step assembly.

Product: 2025 Keystone Springdale
Part / Model:
266DECK

Equipped with a removable step assembly.

Product: 2025 Keystone Retreat
Part / Model:
391FSRL
39FSRL

Equipped with a removable step assembly.

Product: 2025 Keystone Residence
Part / Model:
401FLFT
401FSRL
40FLFT
40FSRL

Equipped with a removable step assembly.

Product: 2025 Keystone Hideout
Part / Model:
26PATIO

Equipped with a removable step assembly.

Product: 2024 Keystone Raptor

Equipped with a removable step assembly.

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 25V321000
Status: Active
Manufacturer: Keystone RV Company
Sold By: authorized dealers
Units Affected: 248 vehicles(100% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Safety Defect
Owner Notification Date: June 13, 2025
Distributed To: Nationwide
Manufacturer Recall #: 25-468
Agency Last Updated: January 20, 2026

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice ยท Raw API Response