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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

Chrysler (FCA US, LLC): Ram Trucks Recalled for Rearview Camera Image Failure

Agency Publication Date: September 28, 2023
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Summary

Chrysler (FCA US, LLC) is recalling 272,911 vehicles, including certain 2022-2023 Ram 1500, 2022-2024 Ram 2500, and 2022-2023 Ram 3500 Cab Chassis models. A software error in the radio system can prevent the rearview camera image from appearing on the screen when the vehicle is in reverse. Owners can have this issue resolved by visiting a dealership for a free radio software update.

Risk

A rearview camera that fails to display an image significantly reduces the driver's visibility behind the vehicle. This failure increases the risk of backing into objects or pedestrians, which can lead to a crash or injury.

What You Should Do

  1. Check if your vehicle is one of the affected models: 2022-2023 Ram 1500, 2022-2024 Ram 2500, or 2022-2023 Ram 3500 Cab Chassis (with GVWR less than 10,000 lbs).
  2. Contact an authorized Chrysler or Ram dealer to schedule a free appointment to have your radio software updated.
  3. If you have questions, contact FCA US, LLC customer service at 1-800-853-1403 and reference recall number 97A.
  4. You may also contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for more information.

Your Remedy Options

🔧Free Repair

Free radio software update

How to: Contact a dealer to have the radio software updated at no cost.

Affected Products

Product: 2022-2023 Ram 1500
Product: 2022-2024 Ram 2500
Product: 2022-2023 Ram 3500 Cab Chassis (GVWR < 10,000 lbs.)

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V654000
Status: Active
Manufacturer: Chrysler (FCA US, LLC)
Sold By: Authorized dealers
Units Affected: 272,911 vehicles(272911% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: October 24, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 97A
Agency Last Updated: October 26, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response