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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskNHTSA
Vehicles/Trucks & SUVs

Chrysler (FCA US, LLC): Ram 1500 and 2500 Recalled for Failing Rearview Camera Display

Agency Publication Date: February 9, 2023
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Summary

Chrysler (FCA US, LLC) is recalling 77,079 vehicles, specifically certain 2021-2023 Ram 1500 and 2023 Ram 2500 trucks, because the rearview camera image may fail to display. A software error in the trailer reverse steering control module (TRSCM) can prevent the camera feed from appearing on the dashboard screen when the vehicle is shifted into reverse. This failure means the vehicles do not meet federal safety standards for rear visibility. To fix the issue, dealers will provide a free software update for the control module.

Risk

If the rearview image does not appear when the vehicle is in reverse, the driver's visibility behind the truck is significantly reduced. This increased blind spot significantly raises the risk of a back-over crash, potentially leading to injuries or property damage.

What You Should Do

  1. Identify if your vehicle is affected by checking your make and model year: this recall includes 2021-2023 Ram 1500 and 2023 Ram 2500 trucks.
  2. Locate your vehicle's 17-character Vehicle Identification Number (VIN) and contact any authorized Chrysler, Dodge, Jeep, or Ram dealer to schedule a free repair.
  3. Contact FCA US, LLC customer service at 1-800-853-1403 to discuss the recall, referencing internal recall number 14A.
  4. Note that this recall is an expansion of previous recalls (21V-438 and 21V-918); even if your vehicle was previously serviced under those numbers, you may need this new update.
  5. Visit www.nhtsa.gov/recalls and enter your VIN to confirm if there are any other open safety recalls for your vehicle.
  6. For additional questions or concerns, contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

Your Remedy Options

🔧Free Repair

Trailer reverse steering control module (TRSCM) software update

How to: Dealers will update the TRSCM software free of charge.

Affected Products

Product: 2021-2023 Ram 1500
Product: 2023 Ram 2500

Additional Information

Agency: National Highway Traffic Safety Administration (NHTSA)
Recall ID: 23V059000
Status: Active
Manufacturer: Chrysler (FCA US, LLC)
Sold By: authorized dealers
Units Affected: 77,079 vehicles(77079% estimated defective)
Park Vehicle: No
Park Outside: No
OTA Update: No
Product Type: Vehicle (V)
Recall Classification: Compliance (Federal Standard Violation)
Owner Notification Date: March 1, 2023
Notes: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Distributed To: Nationwide
Manufacturer Recall #: 14A
Agency Last Updated: July 25, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: NHTSA Notice · Raw API Response